Business change Management Essay Example | Topics and Well Written Essays - 3000 words

Business change Management - Essay Example Organizational change is a term generally used for an extensive change within the organization where companies try to change, implement or also reengineer their processes. In most cases, organizational change tends to be radical and can lead to reorientation of the business. Any change within an organization is generally based on external factors that impact them and form the driving force. Since organizational changes are very deep-seated stakeholders of the company also tend to be impacted. This paper aims at discussing the changes management strategies that can be adopted by Huanghe Technology to overcome the issues that are being faced within the organization. The paper will provide an overview of the current issues, followed by a detailed discussion of the proposed solution and the possible challenges. Current Issues: The rapid expansion of the business has led the company to develop and work as three different and independent units. Although Huanghe Technology has very effectiv ely implemented latest technologies and has also seen intense growth, the lack of clear support for the customers. Since each of the three business units have grown independently and behave as separate entities with different cultures, there has been a lot of information loss. Huanghe Technology is currently being faced with issues like lack of proper customer support, lacking technical support and also numerous call drops between the customer care and sales teams. Hence it is crucial that the company implements a change plan to help develop an organized and effective approach to resolve this issue. The main focus of the change plan is on the customers and their needs. Huanghe Technology currently has its customer service office in UK and the company currently plans to reorganize this by keeping all of the Customer Service Department activities for the Huanghe UK office under the supervision of a new head. This can cause two main issues, i) resistance from the employees, ii) another independent unit to deal with customer service. Hence these are the main issues that the company currently needs to focus on while developing the change management program. Also, in the case of the SOHO customers, the company has set down two different channels to meet the needs of these customers. The first is where the company caters to the need directly and second where the products is sold by retailers like Tesco. In the retail channel, the technical aspects are dealt with by the company directly. However there is a major gap that has been found here and it is clear that the SOHO customers are not getting adequate technical support from the company. Proposal for New Customer Service Department Customer Relationship Management (CRM) plays an essential role in every business and holds an enormous importance in today’s competitive world. CRM is a business strategy that has been built around the notion of being customer-centric (Evans, O’Maley, & Patterson, 2004). The main aims are to have optimum revenue by better customer satisfaction through improved

The world trade organization - is it a positive influence on the world Term Paper

The world trade organization - is it a positive influence on the world economy - Term Paper Example Decisions in the WTO are normally made through negotiation among all of its members and they are approved by the member countries’ legislatures.1 Trade conflict is handled through the dispute settlement system of the WTO where the emphasis is on making sure that trade policies of member countries comply with agreements. This paper argues that the WTO is a positive influence on the world economy. By loosening trade restrictions, the WTO also eliminates other boundaries between countries and peoples. At the core of the WTO—called the multilateral trading system-- are the treatises, discussed and approved by most of the world’s trading countries, and signed in their legislative bodies. These treatises are the legal protocols for global trade.2 Basically, they are agreements, granting member countries major trade privileges. They also oblige these countries to conform to agreed trade rules to the benefit of everyone. The recent years have been very unstable and turbu lent. Stock prices have plummeted, the financial sector has crashed, important commodities like oil have dropped severely and inflationary demands have become deflationary problems. The prospects since 2009 appear bleak, as the global economy is declining, the population of unemployed is growing, trade levels are dropping, and nobody is sure when the financial havoc will end.3 Global production is dwindling as rapidly as demand is declining and foreign direct investment keeps on dropping. In spite of some common declarations from world leaders about the threats of protectionism, it is actually rising in several nations, while public approval for trade liberalization is negligible among others.4 In such an environment, the issue should be raised whether trade liberalization remains vital. The financial crisis clearly appears to be the more urgent concern, and trade has gradually recovered since the system of loosening trade barriers started with the establishment of the General Agree ment on Tariffs and Trade (GATT) after the Second World War.5 Since its establishment, the WTO has carried on with the process of trade liberalization, and broadened the directive of the earlier GATT administration to include other trade-based issues, like intellectual property. Abolishing the WTO would be unreasonable. Trade policy is still essential, and it can serve a vital function in boosting the recovery of the world economy. The formation of the WTO reformed many of the original weaknesses of the GATT and created a strong institutional foundation from which the system of international trade could develop. The WTO had several accomplishments, such as China’s accession in 2001, and it is still one of the most important international agencies.6 The Economic Advantages of the WTO Distributive principles and efficiency concerns are generally shown as being in disagreement. Yet, they should not be. Making sure that every party gains from the liberalization of trade is ration al from the point of view of economics. Enhanced trade heightens general wealth. Hence enhancing the production and consumption capacity of the poorest nations will result in greater boosts in general wealth. If distributing the wealth will strengthen trade liberalization, this is to the benefit of the nations that are already the frontrunners.7 Moreover, to the point the gains of trade are distributed, nations that would not have gained will have assets to use in the markets of other member countries and to improve the capacity of